Returns & refunds

30-day money-back guarantee

We want the Silent Wake Band to get you up on time. If it doesn't work for you, for any reason, you can return it within 30 days of delivery for a full refund of the product price.

Everyone responds to a vibration alarm a little differently, so we recommend trying it on a weekend first and keeping a backup alarm until you trust it. That way you've got time to decide well inside the 30 days.

How to return

1. Contact us with your order number and the reason for your return.
2. We'll reply within 24 hours on working days with your return address and instructions.
3. Send the band back, ideally in its original packaging with the USB charging cable and quick-start guide. We recommend a tracked service.
4. Once we receive it, we'll process your refund within 5 working days to your original payment method.

Bundles

If you bought a Duo or Trio, you can return any number of bands. We'll refund each returned band at the price you actually paid for it, after the bundle discount.

Faulty or damaged items

If your band arrives damaged or develops a fault, contact us with a short description and, if possible, a photo or video. We'll send a free replacement or a full refund, including any return postage. This doesn't affect your statutory rights.

Return postage

For change-of-mind returns, return postage is paid by the customer. For faulty or incorrect items, we cover the cost.

Your legal rights

If you're in the UK, you also have the legal right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations. Our 30-day guarantee is in addition to these rights and the Consumer Rights Act 2015.

Full details are in our Refund policy.